Delivery Policy

 

UK Standard Delivery – Guidelines

         
You will normally receive your goods within 5 working days; please note that not all items are stock items, which may incur a slightly longer lead time.

Orders to mainland UK are delivered Monday to Friday, excluding weekends and bank holidays. Delivery to outlying areas may take longer.

All orders on a standard service are delivered by our couriers UPS/UK Mail, with a delivery window between 8:00am and 5:00pm.

Once the goods have been received by the courier, tracking information will be sent out for you to monitor the status of the order.

All delivery charges outlined are subject to weight and volume of products purchased, for which all delivery costs are inclusive of VAT.

Most of our products are sent directly from us, though some items are delivered straight to you from our suppliers, which will follow the same procedure in regards to your tracking information.

If no one is at a property when the goods are out for delivery, the courier will leave a calling card with their contact information. A second delivery attempt will be made the next day, however if this is also unsuccessful, the goods will be sent out to your local depot, which will be outlined in the note provided.

We reserve the right to amend or alter the delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.