Frequently Asked Questions

Got a question, take a look at some of our most frequently asked questions; this includes handy tips to help you find what you’re looking for on the Rockall website, some of our policies and a couple of best practices for your safety equipment.

Order Queries

Once you’ve found the product you’re looking for on the Rockall Safety website, click to add the item to your basket. You can then check the contents of your basket through the button next to the search bar; from there, simply click ‘proceed to checkout’, type in your address, click to ‘proceed’ and fill out your payment details on the page presented. Once you’re finished with this page, you’ll be directed back to the site to confirm if the order was successful, with an email confirmation to follow shortly after.

Yes. If you’re able to contact our customer relations team as soon as possible, we may be able to change the address, though may ask for ID upon delivery.

The buyer has the right to return the order either before the arrival of the product(s) or up to 30 days thereafter, as the goods are in good condition and everything is accounted for; to review our full policy, click here.

Most order will typically arrive between 3 – 5 working days, though in some cases it may take up to a week. If you wish to know the status of your order, contact our customer relations team.

Services

To request a quote from our sales department, simply fill out our Contact Us form with your full contact details and someone from our team will be in touch.

Yes, we are able to provide a variety of different courses. To find out more, visit our dedicated training page or call +44 (0) 845 3300 447.

Yes, we do offer next day delivery on in stock items; bear in mind that our dispatch cut off point is 3:00pm on the day the order is placed.

For most gas detectors, It’s recommended that you service your unit every 6 months (with the exception of VOC monitors). Luckily, our quality Customer Relations team are on hand to help, reminding you when your next calibration is due.

Yes, the majority of our product ranges are available for hire. Visit our dedicated hire page for a breakdown of our process, including a contact form at the bottom.

Our fully certified workshop engineers enable us to provide a prompt turnaround on calibration, service and repairs. To find out more about the terms of our calibration service, click here.

Website

Most of our listings are tagged with filter attributes relating to brand, series, product type & more. You can use our layered navigation when on product categories by selecting what you wish to filter on the left hand side of the page; for example, filtering Dräger when on our gas detectors category.

The part number for all of our products on the website are located under the product price; for listings with drop downs, you will need to select the correct option first to view the most accurate part number.

Simply use a relevant search term on the search bar or use one of our handy navigation filters along the left hand side of our sub categories (e.g Gas Detectors > Shop by Brand > BW Technologies).

Resources

Just because it isn’t listed on our website, doesn’t mean we can’t source it. As a authorised distributor for over 30 well respected brands, if we can’t find what you are looking for, no one can; simply fill out our Contact Us form, and our specialists will see what we can provide.

You should receive this document upon arrival of your order, however if this is not this case, give us a call on 0845 3300 447 or email our team at info@rockallsafety.co.uk.

We endeavor to source these documents from the manufacturer (if available), which is attached to the related product listing underneath the ‘add to basket’ button.

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