As per our returns policy, the buyer has the right to return the order either before the arrival of the product(s) or up to 30 days thereafter, as long as they fit the following criteria:
- The goods are in their undamaged original packaging as the order was received.
- All accessories are present.
- The equipment is in its original condition as sold and unused.
Please contact your RSM (Regional Sales Manager) over the phone, quoting your order number, which can be found either on your confirmation email or on the delivery note provided upon arrival.
All of our items are quality checked and certified if applicable before going out of the door, however, should you receive a defective item, we’ll gladly sort it out for you.
To Return An Item
In the event of a return, the buyer should arrange delivery at their own expense. Firstly, contact us about your return on 0845 3300447; we will issue you with an RMA number and supply further instructions. Clearly write the RMA number on the packaging next to the address provided. The refund will be processed through your initial method of payment; bear in mind that all returns will incur a 20% restocking fee in accordance with our returns policy.
Goods must be returned to us via a signed-delivery service. This is really important as any goods that have been lost or damaged in transit will be your responsibility.
Should the returns request fall outside of the aforementioned 30 day period, no authorization will be given without the prior written approval of the Seller.
If there’s a problem with your order please let us know within 7 days of receipt of the goods.